~48 secs vs ~58 secs. Seems about what you’d expect.
I think that translates in to American as E Unum Pluribus
This article has so much late stage capitalism wtf.
Yvonne Corder worked as an agent with Arise for seven years, through 2016. She helped Disney (code name: “Mickey” or “Mouse Client”) customers wanting restaurant reservations at Disney parks. Corder lived just outside Hot Springs, Arkansas. But if a caller asked where she was, she’d say Orlando, Florida. Picking up, she had to say, How can I make your trip more magical? Hanging up, she’d say, Have a magical day . The words became so wired she’d be on the phone with friends or family, saying, Goodbye, I love you, have a magical day . She would have to say that even to the mom who had waited too long to reserve Cinderella’s royal table for her daughter’s second birthday. The mom screamed and cried and threatened Corder with a bad review, which could jeopardize her job.
Corder worried constantly about losing the $9-an-hour job, which she needed to support her family of four. She kept watch on her metrics and tried never to take so much as an unauthorized bathroom break. One night, sick with food poisoning, she remembers putting callers on hold to throw up. “I prayed there were no extra monitors listening that day.”
Arise carefully monitors the language agents use to reinforce that it does not have an employment relationship with them. Stung by lawsuits that claimed Arise had actually employed agents but didn’t pay them fairly, Arise’s legal department has become a kind of word police, one former staffer told ProPublica.
“You don’t schedule ‘hours,’ you schedule ‘intervals,’” the former staffer said. Agents were not to be addressed as “you,” but “your business.” They were not “working,” they were “servicing.” There were no “supervisors,” only “performance facilitators.” Agents were not “coached.” Rather, their services were “enhanced.”
Once, an Arise manager, testifying in an arbitration hearing, was asked about meetings that performance facilitators have with agents. “They’re not meetings,” he said. “They’re informational sessions, or hosts.”
Arise seems particularly unable to settle on a term for the agents. Early on, the company called each a CyberAgent. Later came Arise Certified Professional. In 2012, that was changed to Client Support Professional. Nowadays, Arise’s website calls agents “onshore brand advocates or Service Partners.”
Rice said he worked out of his bedroom, in his mother’s home, helping customers for Arise’s clients, including Barnes & Noble, Disney and Sears. While testifying, Rice referred to performance facilitators in the Arise network as supervisors. This elicited a challenge from a lawyer for Arise.
“Where’d you get that term from, supervisor?” the lawyer asked.
“Growing up in America,” Rice said. “That’s the term people use for people that are above you.”
“… You never referred to them as supervisors while you were providing services, did you?”
“Well, yeah,” Rice said.
“You did? To who?”
“Well, obviously I’m on the phone with a customer, I’m not going to say, ‘OK, let me go check my chat performance facilitator.’ Usually I just said, you know, ‘Let me just talk to my supervisor.’”
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I can’t possibly guess the point of this post if it’s not that leftist are monsters. It’s clearly not interesting that someone who quite possibly zero people on the forum could have identified made this tweet and I don’t see how it’s anything other than directed at a whole class of people. Where did you even see this? Do you follow Oz Katerji?
All of this should be no surprise to anyone that has had to call in to a call center for any large corporation since the turn of the century. For basically all of my adult life calling customer support was a guarantee of low quality and frustration.
Where did you even see this is an amazing question with an answer that usually has the mask slipping.
Damn, are there any parts of America where more than 17% of the covid19 tests are coming back positive?
1600 Pennsylvania Ave.
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You don’t know who Sunkara is? I sure do, and he runs a pretty well-known publication. And his style of edglordy guillotine-fetishization is fairly trendy around here.
I think this was retweeted by Alon Levy, which is how I saw it.
I haven’t seen too many people around here calling for children to get beheaded, but don’t worry, you’ll own us next time.
I didn’t know who he was. As Trolly pointed out, it’s not really that popular here to call for beheading children. But…
makes it clear you were not posting that to criticize Sunkara, but really to criticize people here. Leftist monsters.
Despite this, I’ll go ahead and do some apologia for this prop. The Romanovs were in power for 300 years. Although the “leftists” did turn out to be monsters in this case, it was a trolley problem for the people at the time. I wouldn’t have supported killing the Romanov children despite possibly thinking at the time that those murders would decrease the expectation of child murders on the whole because to a possibly monsterous degree I value justice even at the cost of life.
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Aw shit posted in the wrong thread
Eh
This didn’t age well…
C’mon, you’re scoreboarding on a NotBruceZ post?
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NBZ is just looking for attention. He isn’t a real poster.
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Wait we’re getting fussy about someone’s take on the Romanovs?
In 149 BC Rome sacked Carthage for the third and final time - slaughtering some 500k men, women and children. I’ll hear no more positive talk about Ancient Rome!
NBZ : real poster :: shock jock : real DJ
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lol, try again:
“This post was flagged by the community and is temporarily hidden.”
This post was flagged by the community as too awesome and is temporarily hidden.
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