Cheesecake Fiasco Aka ClusterFuck (CF)
TLDR supposedly smart scientist sticks around in CF chaos way too long out of morbid curiosity and duty. The food was delicious, may he Rest In Peace (cough).
We online order at 11am for 5pm pickup thinking we would beat the system by ordering early and picking up on the early side. Because we have some gift certificate thing we have to plan to pay inside but figure that’s a 5 minute ordeal.
We run a little late and get there 5:10. As we drive thru the mall parking lot there is a huge line of cars for Maggionos and then aneven bigger car line for CF. We swing around and park in the ramp, mask up and get in a line of about 50 people. Fairly decent social D outside, breezy cross ways wind to the line. 100% masks.
After 25 min or so we get near the door people are exiting from very sporadically with food or employees running food out. We find out from others that at 5:30 they are trying to complete 4:00 and 4:30 orders.
Around 6:00 we get to entry way. We wait outside until it’s clear before we stand there. Sadly as we enter a guy joins us. We just suck it up.
We get inside the cashier area. It’s chaos. People are doing their best to distance but I’d say 4’. A guy snaps at me and I just look at him, not much I can do. Then I notice we can get behind some plants blocking the mall side entrance. The wife stands there and I brave the line.
The hostesses running the registers are doing their best. There are literally dozens of food bags lined up on every available surface. Yes orders ready to go but other than the names getting called out as it’s set out, there seems to be no attempt to match bag with customer.
I get my turn about 6:20. Paying goes well. Our food is still being cooked. They at least can look at a specific name and can tell that an order is done or not. I conspicuously give $40 for the tip jar on a $60 order hoping for some personal attention and I have a son that manages a Texas Roadhouse so I know it’s not the tip employees fault. She is very thankful. She says she will find me when my order comes out.
I send the wife outside as people are coming in and very few going out.
My wife’s common first name is called out by a blond lady on the far side by the tables. She calls out at least 6 names. One person near there responds to their name and the blond lady disappears towards the tables were there are another several dozen orders bagged up. Total has to be over 100 tho I find that it’s probably 50 orders as there are different bags for meals and for cheesecakes.
I take refuge in the hall by the restrooms. Witness a guy wanting to change his order to just Cheesecake since that is packaged up but not his food. That sucks up several minutes of manager time. Another lady wants to cancel and several of us suggest she just leave and deal with her money already paid tomorrow.
Then a dark haired guy comes out with a pad and takes a few names. I’d been out of line of sight of the main area and to my horror people are def crowded in the cashier area. Guy in 76ers shirt is getting pretty angry and loud.
I tell this guy I’m a microbiologist and that he needs to get a manger to fix this- clear the area. Assign 2 people to take names and numbers. And then communicate by text to clear out orders that have been sitting there forever.
Then low and behold at 6:50, my angel that promised to take care of my calls out my wife’s first and last name much louder than any name has been called out.
We see the upper merion police pull into the lot as we pull out. No idea what happened. I think someone called them from the waiting area.
I ended up tweeting the bones of story above to the corporate CF account including picture.
My son confirms that his Texas Roadhouse in MN got overrun as well. They got 2 hours behind cooking but kept people outside. They even had their online ordering systems go down so he had 9 people taking phone orders. He thinks corporate shut down the online ordering due to the massive demand. He put out more than double a normal Mother’s Day which is one of, if not their most busy day annually.
I had Fish-n-chips. The wife had some kind of herb crusted chicken and mashed. We split a Cinnabon cheesecake. The chocolate piece is all hers tonight as I’m allergic. Very yummy.
We are both taking an extra 2000 D supplement plus we go for an hour walk most days.
You can’t beat me up more than I am beating myself up for not bailing.
*I stipulate that I should have left without food. I get the debate on takeout. I am on team not that worried about smear because that is the one thing people seem good at for infection control. Replating, a microwave zap and some hand washing on getting home.
At some point I got more interested in the process of watching what was happening. Also Mothers Day is tricky at my house. My wife has no kids of her own, but played a big role with my younger two from middle school on. That she ended up not having/adopting is 100% me not able to restart after raising 5 and losing 1. It’s not a wedge but it is complicated. I very much want to make sure she has a good day.