I’m posting a final update on this totaled vehicle adjustment process in case it may help someone in the future. If an insurer declares your vehicle totaled, you’re going to receive an offer from an insurance adjuster for the Actual Cash Value (ACV) of the loss vehicle based on its condition immediately prior to the loss event. They will make it seem like this is a fixed value that you either accept or decline, but it’s most certainly just an offer, and probably a lowball one.
Your offer will likely be based on a third-party appraisal. You should receive a report (most likely by CCC or Mitchell) that’s about 15-20 pages in length and shows, in detail, the components of this appraisal. Review this document closely for inaccuracies and sleight-of-hand tricks.
It’s certainly possible that their first offer is fair or even favorable to you, and in that case there may be no reason to haggle, but I’m writing specifically about the scenario when it’s not in your favor. A bit of nittery though: ACV is a term of art, and unfortunately it is more or less meaningless. In practice, the insurance company was treating it similarly to private party value, although this gets murky and depends on state law.
If you receive an offer that you don’t believe is fair, I suggest reading this and following his advice closely:
https://www.edmunds.com/auto-insurance/confessions-of-an-auto-claims-adjuster.html
Note that you definitely will have to do some work to make them budge. I skipped over informal haggling by telephone, email, and such and just created a document similar to the one they sent me, correcting the inaccuracies and providing my own comps and adjusted ACV. This was a lengthy PDF and easily took 20+ hours of my time to research, create, edit, and proofread–and that’s exactly why they win, because who is going to do that?
However, the valuation was so inaccurate that I figured I’d end up doing all of this anyway and wanted to send a message that I wasn’t fucking around from the start. I argued for an additional $4k which I thought was totally fair; they countered with a new valuation report that found an extra $2k. At this point, the options are (1) accept the offer, or (2) hire an independent adjuster for about $500 and go through an arbitration process. I reluctantly accepted given that I truly do believe that the highest reasonable price was only $2k more, so after subtracting off the expense of the adjuster and probability of getting a favorable result, the $EV had to be less than $1k. That’s the point where I was willing to check out due to time value and hassle, which like I said before is how they win.